Refund policy

CLAIMS

All goods must be examined on arrival. If this is impossible customers are requested to sign "Not Examined" on the Consignment Note at the time of delivery. Any loss or damage must be advised to us in writing within 24 hours of receipt of goods. Any failure to comply will result in the non-satisfaction of any claim.

Royal Mail will only investigate a claim if notified within 10 days of the scheduled delivery date. Therefore any claims after this time will not be valid. Royal Mail will only investigate a loss or damage after 10 working days from the expected delivery date. Therefore any refunds can only be processed once Royal Mail acknowledges the claim as otherwise they state the item is still in transit and may still be delivered.

RETURNS

If for whatever reason you change your mind and would like to return your order after delivery, we're happy to refund or exchange your purchase as long as it's unopened and in its original packaging. This option is available for 14 days after delivery. Christmas rules are 30 Days after delivery. Following the Distance Selling Regulations, we will accept items back You are entitled to a refund as long as you notify us of your intention not to keep the goods within 14 working days* from the day of delivery. The goods must be in an as new condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The cost of the return of the goods is the responsibility of the buyer. The product must not have been consumed or used. Whilst the goods are in your possession you must take reasonable care of them and not use them. Products must still be sealed. *Working days means all days other than Saturday, Sunday and public holidays.

Process to refund your purchase:

Via email: info@gifteasyonline.co.uk, please quote your order reference number

We'll provide a full refund for the cost of the product. Returns are paid by the buyer. Return Address

Gifteasy, The Magpies, The Driveway,Eye Kettleby, Melton Mowbray, Leicestershire, LE14 2TD.

Refunds take 3-5 working days to be credited to your payment card.

CANCELLATIONS

If I change my mind...
You've changed your mind about the item you've purchased and want to cancel your order before your delivery - no problem. Just email us on gifteasyonlineuk@gmail.com or call us on 07790 475 744 and we'll discuss the cancellation with you and whether you'd prefer to have an alternative product sent to you, or a refund.

DAMAGED GOODS

What happens if my product arrives damaged? On rare occasions, a product may get damaged in transit. If you do receive a damaged product, please call us within 48 hours on 07790 475 744 and we will arrange a free of charge collection and either a refund or replacement product.

Original Condition

Hygiene and our customers’ safety is very important, so certain items can’t be returned for refunds including:

Face + Body products if opened, used or protective seal is not intact
Underwear if the hygiene seal is not intact or any labels have been broken
Swimwear if the hygiene seal is not intact or any labels have been broken
Pierced jewellery if the seal has been tampered with or is broken.

None of this affects your statutory rights.

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).

Responsibility

Returned items are your responsibility until they reach us, so make certain they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

ORDER ISSUES

I've received a faulty item, what should I do?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care Team with the following information:

The order number
The faulty item's name and number
A description of the fault

I'm missing an item from my order, what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
You can also check if your order has been split into more than parcel by logging into 'My Account' and checking my orders.
If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may be have been combined and split across multiple parcels. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

I've received an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please send it back to us with the appropriate details and we'll refund you as soon as it's arrived back at our warehouse.

Do keep hold of your proof of postage in case we need to look at it later on.

Order lost in transit.

Orders that are received late will only be refunded after the dates accepted by the specified courier that the item is lost. Eg. Royal Mail will only accept claims for standard post items 10 working days after the due date which is 3 working days from the day sent. The reason for this is that the couriers state the goods could be still in transit. After the accepted date we can process the claim and refund straight away